Effective Date: September 14, 2026

Thank you for shopping with Fix My Computer.

This Shipping Policy explains how we process and deliver orders placed through https://fixmycomputer.store.

 

1. Order Processing

Orders are normally processed after successful confirmation of payment.

Most orders are dispatched within 1–3 business days, subject to product availability, payment confirmation and verification requirements.

Orders placed on Sundays or public holidays will generally be processed on the next business day.

For certain products, including refurbished, used, customized, bulk, enterprise or rental equipment, additional processing time may be required. If this applies to your order, we will communicate the expected dispatch timeline.

 

2. Shipping Locations

We currently ship products to locations within India.

Delivery availability may depend on the destination, courier serviceability, product category and size/weight of the shipment.

Certain remote or difficult-to-service locations may require additional delivery time or additional shipping charges.

 

3. Estimated Delivery Time

After dispatch, the estimated delivery time is generally:

• Major cities and metro areas: 2–5 business days
• Other serviceable locations: 3–8 business days
• Remote locations: Delivery may take longer depending on courier serviceability

These are estimates and are not guaranteed delivery dates.

Delays may occur due to weather conditions, public holidays, transportation disruptions, courier issues, address verification, security restrictions or circumstances beyond our reasonable control.

 

4. Shipping Charges

Shipping charges, where applicable, will be displayed during checkout or communicated to the customer before order confirmation.

Shipping charges may vary depending on:

• Delivery location
• Product size and weight
• Number of products
• Special handling requirements
• Insurance or high-value shipment requirements
• Customized or bulk orders

Some products or promotional offers may qualify for free shipping.

 

5. High-Value Products

For high-value products such as laptops, MacBooks, workstations, servers, storage systems, gaming computers and other expensive equipment, we may use additional verification, secure packaging, shipment tracking or delivery confirmation procedures.

We may contact the customer before dispatch to verify order and delivery details.

 

6. Order Tracking

Where tracking information is available, it may be shared with the customer after the order has been dispatched.

Customers are requested to monitor the shipment and ensure that someone is available to receive the package.

 

7. Incorrect or Incomplete Address

The customer is responsible for providing a complete and accurate delivery address, including:

• Name
• House/building number
• Street/locality
• City
• State
• PIN code
• Contact telephone number

Fix My Computer will not be responsible for delivery delays or additional charges caused by an incorrect, incomplete or outdated delivery address provided by the customer.

 

8. Damaged Package on Delivery

Customers are strongly advised to inspect the external condition of the package at the time of delivery.

If the package appears visibly damaged, opened, tampered with or otherwise compromised, please:

1. Photograph the package before opening it.
2. Record an unboxing video where reasonably possible.
3. Notify the delivery personnel/courier where appropriate.
4. Contact Fix My Computer as soon as possible.

For damage claims, photographs, videos, packaging material and other evidence may be required.

 

9. Missing or Incorrect Items

If you receive an incorrect product, missing item or incomplete shipment, please contact us promptly with your order number and relevant photographs/videos.

We will review the matter and, where the issue is attributable to us, arrange an appropriate resolution.

 

10. Refurbished and Used Products

Certain products listed on the website may be refurbished, pre-owned, open-box or otherwise previously used.

The product listing will contain the relevant condition information where applicable.

Delivery of refurbished or pre-owned products does not change the customer’s obligation to inspect the product and report any delivery-related issue within the applicable period specified in our Return & Refund Policy.

 

11. Rental Equipment

Rental products and equipment may be subject to separate delivery, installation, pickup and return arrangements.

For rental orders, the delivery schedule and applicable transportation charges may be communicated separately to the customer.

 

12. Delayed or Failed Delivery

If a courier is unable to deliver an order because the recipient is unavailable, the address is incorrect, the shipment is refused, or the courier cannot access the destination, additional delivery attempts or charges may apply.

If an order is returned to us because of customer-related delivery failure, any subsequent shipment may be subject to additional shipping charges.

 

13. Contact Us

If you have questions regarding shipping or delivery, please contact us:

Fix My Computer
Phone: +91 99717 00864
Email: support@fixmycomputers.in
Address: 1st Floor, English Wine, Palla Tilpat Road, Chauhan Colony, Palla, Faridabad, Haryana 121013