Effective Date: September 14, 2026

At Fix My Computer, we want customers to receive products that match the description and condition stated on the website.

This Return & Refund Policy applies to purchases made through https://fixmycomputer.store.

 

1. Return Period

A return request should generally be raised within 7 days of delivery, unless a different return period is specifically stated on the relevant product page, invoice or order confirmation.

For certain products, including refurbished, used, open-box, clearance or special-order products, different return conditions may apply.

 

2. Eligibility for Return

A product may be eligible for return where:

• The wrong product was delivered.
• The product received is materially different from its listing.
• The product arrived damaged, subject to verification.
• The product has a manufacturing defect covered under the applicable return terms.
• The product is otherwise specifically identified as returnable on the product listing.

Products must generally be returned in the condition in which they were received, together with the original accessories, manuals, packaging and other supplied items.

 

3. Products That May Not Be Returnable

Returns may not be accepted for:

• Products specifically marked as non-returnable.
• Products damaged after delivery due to misuse, accident or negligence.
• Products showing physical damage caused after delivery.
• Products with missing accessories, components or packaging.
• Products modified, repaired or opened by an unauthorized person.
• Software or digital products after activation/download, where applicable.
• Customized or specially configured products, unless otherwise agreed.
• Products sold on an “as-is” basis where the applicable condition is clearly disclosed.
• Rental equipment under a rental agreement, which is governed by the applicable rental terms.

 

4. Refurbished and Pre-Owned Products

Fix My Computer may sell refurbished, pre-owned, open-box or previously used products.

Such products may show normal signs of previous use, including minor cosmetic marks, depending on the condition stated in the listing.

A customer should review the product description and stated condition before placing an order.

Cosmetic characteristics that were clearly disclosed before purchase may not qualify as a return reason.

 

5. Defective Products

If a product develops a technical problem, we may first attempt to diagnose and resolve the issue.

Depending on the product and circumstances, the resolution may include:

• Troubleshooting
• Repair
• Replacement of a defective component
• Replacement of the product
• Refund, where applicable

The appropriate resolution will depend on the nature of the issue, product availability and applicable warranty/manufacturer terms.

 

6. Warranty

Where a manufacturer or seller warranty applies, warranty claims may be handled in accordance with the applicable warranty conditions.

Warranty coverage does not normally include damage caused by:

• Accidental damage
• Liquid or moisture
• Electrical surge or improper power supply
• Physical abuse
• Unauthorized repair or modification
• Malware or software-related issues
• Improper installation
• Normal wear and tear
• Damage caused by incompatible accessories or components

The specific warranty terms applicable to a product will be those communicated with the product, invoice or manufacturer documentation.

 

7. Return Request Process

To request a return, contact us at:

support@fixmycomputers.in

Please provide:

• Order number
• Customer name
• Product name
• Date of delivery
• Reason for return
• Photographs/videos where relevant

We may request additional information to verify the claim.

Do not send a product back without receiving return instructions from Fix My Computer.

 

8. Inspection

Returned products may be inspected before a return, replacement or refund is approved.

If the returned product does not meet the applicable return conditions, the return may be rejected and the product may be sent back to the customer.

 

9. Refunds

Once an eligible returned product has been received and inspected, we will notify the customer regarding approval or rejection of the refund.

If approved, the refund will normally be made through the original payment method or another appropriate method.

The time taken for the amount to appear in the customer’s bank account or payment account may depend on the payment provider and banking system.

 

10. Shipping Charges

Unless the return is due to an error attributable to Fix My Computer, return shipping costs may be borne by the customer.

Where the product was incorrectly supplied, materially defective or damaged in transit and the claim is accepted, Fix My Computer may arrange or reimburse reasonable return shipping costs as appropriate.

 

11. Cancellation Before Dispatch

Customers may contact us to request cancellation before dispatch.

If the order has already been processed, packed or dispatched, cancellation may not be possible and the customer may need to follow the applicable return procedure.

 

12. Sale and Promotional Products

Products sold under special promotions, clearance offers or discounted conditions may have specific return restrictions.

The conditions stated on the product page or order confirmation will apply where specifically communicated.

 

13. Contact

For return and refund assistance:

Fix My Computer
Phone: +91 99717 00864
Email: support@fixmycomputers.in
Address: 1st Floor, English Wine, Palla Tilpat Road, Chauhan Colony, Palla, Faridabad, Haryana 121013