Fix My Computer (“we”, “us”, “our”) respects your privacy and is committed to protecting personal information provided through https://fixmycomputer.store.

 

This Privacy Policy explains how we collect, use, store and protect information when you browse our website, create an account, place an order, contact us or otherwise use our services.

 

1. Information We Collect

Depending on how you interact with our website, we may collect information such as:

• Name
• Billing address
• Shipping address
• Telephone number
• Email address
• Account/login information
• Order details
• Products purchased
• Payment-related transaction information
• Customer support communications
• Information voluntarily provided through forms
• IP address
• Browser and device information
• Website usage information
• Cookies and similar technologies

We do not generally need to collect your complete card, banking or other payment credentials directly. Payment information may be processed by the relevant payment service provider.

 

2. How We Use Your Information

We may use information collected from you to:

• Process and fulfil orders
• Arrange product delivery
• Process payments
• Provide customer support
• Communicate about orders
• Respond to enquiries
• Manage customer accounts
• Provide quotations or business information
• Process returns and refunds
• Provide rental services
• Improve our website and services
• Detect fraud, abuse or security threats
• Maintain business and transaction records
• Comply with legal and regulatory requirements

 

3. Payment Information

Payments may be processed through third-party payment providers.

We may receive transaction information necessary to confirm payment, such as payment status, transaction reference or related information.

We do not intend to store complete payment-card credentials on our own systems unless expressly required and lawfully permitted.

 

4. Cookies

Our website may use cookies and similar technologies.

Cookies may be used to:

• Keep items in your shopping cart
• Maintain login/session information
• Remember preferences
• Understand website usage
• Improve website functionality
• Support security and fraud prevention
• Provide relevant website features

You can configure your browser to refuse or restrict cookies. Some website functions may not work correctly if cookies are disabled.

 

5. Website Analytics

We may use analytics or similar technologies to understand how visitors use the website, including information such as pages viewed, browser type, device information and general usage patterns.

Where third-party analytics services are used, their own privacy policies may also apply.

 

6. Information Sharing

We may share information with trusted service providers where reasonably necessary to operate our business, including:

• Payment processors
• Courier and logistics providers
• Website hosting providers
• IT and technical service providers
• Website analytics providers
• Customer support providers
• Professional advisers
• Government authorities or law-enforcement agencies where legally required

We do not sell customer personal information as a business practice.

 

7. Order and Delivery Information

When you place an order, information necessary to fulfil that order may be provided to logistics and delivery partners.

This may include your name, delivery address, telephone number and order-related information.

 

8. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfilment, customer support, accounting, taxation, dispute resolution, fraud prevention and legal compliance.

Some business records may need to be retained for longer periods where required by applicable law.

 

9. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, misuse or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

 

10. Third-Party Websites

Our website may contain links to third-party websites, services or platforms.

We are not responsible for the privacy practices or content of third-party websites.

Customers should review the privacy policies of those websites before providing personal information.

 

11. Children’s Privacy

Our website is intended for general consumers and businesses and is not specifically directed toward children.

We do not knowingly seek to collect personal information from children in circumstances where such collection is prohibited by applicable law.

 

12. Your Rights and Requests

Subject to applicable law, you may contact us to request information regarding personal data associated with you, or request correction or deletion where applicable.

Certain information may need to be retained where required for legal, accounting, security or legitimate business purposes.

 

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business, technology, services or applicable legal requirements.

The updated version will be published on this page with a revised effective date.

 

14. Contact Us

For privacy-related questions or requests, contact:

Fix My Computer
Phone: +91 99717 00864
Email: support@fixmycomputers.in
Address: 1st Floor, English Wine, Palla Tilpat Road, Chauhan Colony, Palla, Faridabad, Haryana 121013